Warranties & guarantees

Finished in the factory. Backed for decades.

Every system we sell carries the manufacturer product warranty plus a separate warranty on the factory-applied coating. Installation through our partner Stafford RS adds a workmanship guarantee. Here's exactly who covers what, and for how long.

Make a claim Register a warranty

Warranty by brand and range

A summary only. Product cover and coating cover are separate, and the manufacturer's own terms apply.

Brand Range Product warranty Finish / coating Key conditions
AGD Signature Extruded & pressed aluminium gutters and downpipes 25 years structural: aluminium and welded joints, replaced free of charge if they fail under normal UK & Ireland conditions 25 years on powder coating (terms apply) Proof of purchase required for any claim; excludes damage from external causes such as vandalism
Alumasc Aluminium Rainwater, Skyline Expected 40 years lifetime, 20 for Infinity steel. Contact Alumasc for terms. BBA-approved applicator, contact Alumasc for terms Infinity steel cover reduces to 15 years within about 2km of the coast; manufacturer's terms apply
ARP Aluminium gutters, downpipes, fascia & coping No manufacturer guarantee. ARP states a life expectancy in excess of 40 years No separate coating or colour guarantee Wash down with warm water every quarter; more often near the coast
Hargreaves Foundry Premier cast iron gutters, downpipes and hoppers, BS 460 No published fixed-term guarantee; life expectancy over 100 years Primer or factory-painted black, no repaint needed for 10 years. Primed goods must be painted before exposure and not stored outside unpainted; inspect annually
Lindab Rainline steel (painted and Magestic galvanised), copper Painted 15, Galvanised 10. Expected life expectancy of 70 years. 15 years on painted finish Annual wash down; touch up any scratched paint; copper on manufacturer's terms
Dales Fabrications Aluminium fascia, soffit, coping, rainwater and canopies, made to order Up to 25 years, agreed per project and subject to Dales' terms per the project guarantee Guarantee is confirmed at order, not automatic; fabrication drawings signed off before manufacture
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This table is a snapshot, not the warranty

It is a plain-English summary of the cover each manufacturer offers, correct at the time of writing and provided to help you compare ranges. It is not the warranty itself and it does not form part of any contract. Manufacturers change their terms, conditions, registration requirements and exclusions without notice — always check the current warranty documentation on the manufacturer's own website, or the document supplied with your goods, before relying on anything here. Where this page and the manufacturer's terms differ, theirs apply.

Periods run from the date of delivery unless the manufacturer requires registration, in which case they run from the registration date. Full warranty documents are linked on every product page and sent with your order confirmation — ring 0330 0539354 if you need one resending. Nothing here affects your statutory rights.

How to claim

We handle the claim with the manufacturer for you — you deal with us, not a foundry in Yorkshire.

  1. Send us the details

    Order number, photographs of the fault in situ, and the date it was noticed. Email sales@aluminiumguttersdirect.co.uk or use the claim form.

  2. We assess and escalate

    We check the fault against the warranty terms and raise it with the manufacturer, usually within two working days. We arrange site visits where needed.

  3. Repair, replace or refund

    Most claims end in replacement parts despatched free of charge. Where labour is covered by an AGD partner install, we arrange that too.

Start a warranty claim

What is not covered

  • Storm, impact, accidental or malicious damage.
  • Blocked gutters and outlets, or damage caused by neglected maintenance.
  • Site modification: cutting, drilling or re-coating outside the manufacturer instructions.
  • Incorrect installation, including bracket centres outside the fixing guide.
  • Contact with lime mortar, cement run-off, moss treatments or incompatible metals.
  • Fair wear on moving parts, and colour change on unpainted cast iron or bare copper.

Keeping the cover valid

Clear gutters and outlets at least once a year, twice where there are trees. Wash coated surfaces with clean water and mild detergent, never solvent or abrasive. Within 1km of the coast, rinse twice a year. The biggest cause of early coating failure we see is salt. Keep your order confirmation: it's your proof of purchase and it carries the warranty registration reference.

Specifying and need the paperwork?

BBA certificates, current manufacturer warranty documents, life expectancy statements and NBS clauses for every range we stock — sent over the same day, no account needed.

Request documents Talk to technical