Privacy Policy
Privacy Policy
Introduction
Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
Information We Collect
We collect information you provide directly, such as:
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Your name, address, phone number, and email
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Payment and billing details (processed securely by our payment provider)
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Communication records (emails, forms, messages)
We may also collect data automatically through cookies, such as IP address, browser type, and how you use our website.
How We Use Your Information
We use your data to:
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Process and deliver your orders
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Communicate order updates and support queries
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Improve our website and services
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Comply with legal and tax obligations
We never sell your personal data to third parties.
Sharing Your Information
We only share information with:
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Delivery partners and couriers
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Payment processors
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IT service providers who help us run our site
All partners operate under strict data protection terms in compliance with UK GDPR.
Data Retention
We keep order records for as long as legally required for accounting and tax purposes (usually up to 7 years). You can request that your marketing preferences be changed or deleted anytime.
Your Rights
You have the right to:
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Access the data we hold about you
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Request correction or deletion
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Withdraw consent for marketing communications
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Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been breached.
To exercise your rights, email sales@aluminiumguttersdirect.co.uk.
Cookies
We use cookies to improve your browsing experience and analyse website traffic. You can manage cookie preferences via your browser settings.