Returns and Refunds

1. Product Information

Product images on our website are for illustrative purposes only. Colours may vary depending on your screen settings. Sizes, weights, capacities, dimensions and measurements are provided as general guidance and may vary slightly.

Packaging and presentation may differ from images shown.

If you have any questions before placing an order, please contact us at:

sales@aluminiumguttersdirect.co.uk

2. Returns

If you change your mind about a product, you may return it within 14 days of receiving your order, provided the following conditions are met:

• The item must be unused and uninstalled
• The product must be in its original condition
• Where possible, the product should be returned in its original packaging
• The item must be suitable for resale

Please contact us at sales@aluminiumguttersdirect.co.uk before returning any goods so we can provide return instructions.

Unless the product is faulty or incorrect, customers are responsible for the cost of returning goods.

3. Non-Returnable Products

Certain products cannot be returned unless they are faulty or supplied incorrectly. These include:

• Products marked as made-to-order
• Powder coated or non-standard colours
• Aluminium components manufactured to custom sizes or specifications
• Bespoke or special order products
• Products clearly labelled as made-to-order are non-refundable.

4. Condition of Returned Goods

To qualify for a refund:

• Goods must be unused and uninstalled
• Products must be returned in resaleable condition
• Items must not be damaged during return transit

We reserve the right to refuse a refund or apply a deduction if returned goods are not in a resaleable condition.

5. Refunds

Once we receive and inspect the returned goods, refunds will be processed within 14 days.

Refunds will be issued to the original payment method used for the purchase.

If the product is faulty or supplied incorrectly, we will refund:

• The full purchase price
• Original delivery costs
• Any reasonable return costs

Your statutory consumer rights are not affected.

6. Contact

If you have any questions about returns or refunds, please contact:

sales@aluminiumguttersdirect.co.uk